Privacy Policy

This policy explains what information eG Mart collects when you use our website and how we use it.

Information we collect

• Account and order details: your name, phone number, email, delivery address and order history.
• Payment information: online payments are processed by SSLCommerz. We never see or store your full card number or mobile banking PIN.
• Device warranty records: serial numbers or IMEIs of the products you bought, so we can honour your warranty.
• Website usage: pages visited and basic device information, through cookies and analytics tools.

How we use it

• To process and deliver your orders, and to send order updates by SMS or email.
• To handle returns, refunds and warranty claims.
• To prevent fraud and keep your account secure.
• To send offers only if you subscribe to our newsletter. You can unsubscribe at any time.

Sharing

We share only what is needed with our delivery partners (name, phone, address) and payment processor. We do not sell your personal information.

Security and retention

Passwords are stored encrypted. We keep order records as long as required for accounting and warranty purposes.

Your choices

You can update your details from your account, or contact us to ask for a copy or deletion of your data, subject to legal record-keeping requirements.