Return & Refund Policy

Return window

You can request a return or exchange from My Account → Orders after your order is delivered. Most phones, laptops and gadgets can be returned within 7 days of delivery; accessories within 3 days. Large appliances (TVs, refrigerators, air conditioners) are accepted only if they are faulty on arrival.

Condition

• Sealed products must be returned unopened and unused, with all accessories, manuals, boxes and free gifts.
• Opened items are accepted only if they are defective, and are checked by our service team.
• Products with physical damage, liquid damage or a removed serial/IMEI sticker cannot be returned.

Exchanges

Where the category allows it, you can exchange for another configuration or colour of the same product. Any price difference is paid or refunded.

Refunds

• Approved refunds are made to the original payment method (bKash, Nagad, Rocket or card) within 7–10 working days after we receive the item.
• For cash on delivery orders, refunds are sent by bKash or bank transfer to the account you provide.
• Delivery charges are refunded only if the product was faulty or we sent the wrong item.

Warranty

Faults after the return window are covered by the product's warranty. Start a claim from My Account → Warranty Claims.